Website Support & Maintenance

Full-Service Website Support Packages

You shouldn't have to stress about website maintenance and support. There’s enough on your plate already! Engenius' affordable hosting, maintenance, and support packages remove frustrations around website timelines, quality assurance, and maintenance.

We want to make sure your website stays up to date and meets your company’s needs. Our packages include domain and web hosting, image and copy updates, and regular theme and plugin updates.

Schedule a Call

Fill out the form below and tell us a little about yourself. Our team will reach out within 1 business day to schedule a 30-minute call.

Engenius Support Plans

Our personalized approach to website support and maintenance includes three main components:

Website Updates

We’ll update text, images, and forms, or create new pages. Any new features you want to add? We can help!

Fast Response Times

Our support team is dedicated to answering your ticket as quickly as possible. During business hours, we’ll respond to your ticket within 4 hours.

Friendly Customer Support

We love our clients! We’ll get to know you and your business so we can give personalized support.

Service Plans

Bronze

Domain Registration
Managed DNS Service
2 Hours Website Support
Managed WordPress Hosting
Regular Security, Theme, and Plugin Updates
Monthly Google Analytics Reports

$175/month

Silver

Everything included in Bronze
Access to Account Manager
Strategic Planning Meeting
4 Hours Website Support

$277/month

Gold

Everything included in Silver
Bi-Annual Strategic Planning Meetings
Priority Support
6 Hours Website Support

$389/month

Gold Plus

Everything included in Gold
Quarterly Strategic Planning Meetings

$499/month

What Do Our Website Service Plans Include?

Managed WordPress Hosting Through Flywheel

Flywheel is one of the top managed WordPress hosts on the market, and we choose to work with them because of their excellent support, top-of-the-line performance, and robust security. All of our sites are hosted on dedicated Engenius servers. Our server environment features containerized sites, meaning that if one site on the server crashes, the others will remain unaffected.

Regular Website Maintenance

Your service plan covers regular website maintenance on your website. This time is allocated to perform necessary security updates, plugin updates, and theme updates. Upon completing these updates, we go through each page of your site and look at every element to make sure things look right and are functioning correctly.

Website Support

Website support is one of those things that nobody thinks they need until they run into an issue that they don’t have the solution for. That’s where we step in! Our support team is available to you from 8am until 5pm, Monday through Thursday and 8am to 12pm on Fridays.

Theme Guarantee

A theme is the framework on which your WordPress website is built. If for any reason your theme is no longer supported, we will transfer your site to a new theme at no cost to you.

Our Process for Excellent Website Support

You Submit a Support Ticket

Whether it’s a simple change like adding a photo or a more complex one like restructuring a page, simply let us know by emailing our support team or filling out our online support request form.

Ticket is Received

You’ll receive an automated response immediately letting you know we've received your ticket, and then one from a real person shortly after. For more in-depth tickets, we might need to clarify your request or have you send us more specific instructions so we understand exactly what you need.

We Get to Work!

Once we make sure we’re on the same page, our support team will quickly get to work on your request. You'll receive an update via within one business day!

Schedule A Discovery Call

What Our Clients Are Saying

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"The support team with Engenius is always so helpful and responsive. I can always count on Cassidy to have the answer to any question or find it out if she doesn’t know. She is always so willing to help in any way possible and never makes any request seem too small or too big. It makes my job so much easier knowing I can count on Cassidy and the Engenius team to make sure our websites are running as smooth as possible."
Paige HelmsAsbury Hills

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"Kory, Arianna, and Cassidy have been amazing to work with. Arianna is super sweet, responsive, and finds a solution to whatever problem one may have. Thank you so much!"
Madison BronsonSpartan Law

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"We have nothing but great things to say about Engenius... Their ongoing support and resource team has been invaluable to our marketing efforts as a whole. We would gladly be a reference and recommend them to anybody!"
Hot Springs

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"Engenius is like having Ted Williams, Lou Gehrig, Ken Griffey, Jr. and a bunch of people on 'roids all in the same lineup. In other words, you're going to hit home runs and for a high average, people. Engenius has been supporting our marketing efforts through website design and hosting for almost 5 seasons now. They are an incredible partner with a talented and engaging team that understand the power of community, humor, and honesty in what they create and practice. Such a joy to work with and the results have been tremendous. So good we have to impart the cliche phrase...we couldn't imagine our lives without them. But, we simply couldn't."
Jason JohnsonWarehouse Theatre

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"Their customer service since our launch has also been superb!"
Margaret Ellen PenderAnchor Investment

Ready to Get Help With Your Website?

Take the first step toward a renewed digital presence. Contact us today to begin our proven discovery process and see how Engenius can help you.