Have you ever interacted with a mobile website that simply did not play nice? Imagine you were out and about, searching for that new restaurant you’ve been dying to try. You pull up their website on your phone to get the exact address, but you have to pinch, zoom, and contort your fingers in god-forsaken ways just to discover that the address is nowhere to be found. You give up, and you go somewhere else instead.
In this article I will explore 6 mobile website mistakes, just like this one, that will leave your users so irritated they might never return.
1. Your Website Isn’t Responsive
First and foremost your website MUST be responsive. A responsive site is one where the content adjusts to fit the size of the screen. And whether or not you consider yourself “tech-savvy”, you’ve probably noticed all the different mobile devices that have crept into our daily lives. At this very moment, you could go to your local coffee shop and find a smartphone, a tablet, and a laptop, all being used to surf the internet. A responsive website looks good on any of these devices. Responsive design prevents you from having to create a different version of your site for every device out there. Your users can have a seamless experience on your website, whether they’re in the office or on-the-go.
Either build your site with responsive design or hire a design firm who will.
2. Infographics And Tables Are Indecipherable
The goal of infographics and tables is to make content easy to read and digest. However, what’s easy to consume on a laptop may not be so easy on a smartphone. If the table is responsive (fits to the screen without pinching and scrolling), the text may be too small to read. If the table isn’t responsive, it will be too hard for users to navigate. In both cases, the content actually becomes harder to decipher, defeating the original purpose.
Use infographics and tables that are readable on large and small screens alike. Or, break up your large infographic into 2-3 smaller ones.
3. Too Much Text
Attention spans in America continue to lessen and lessen as the years go by. If you plan to keep a visitor on your website for more than 1-2 seconds, there must be something of value that entices them. A sure fire way to ensure your user hits the “Back” button in less than a second is to bombard them with a full novel on your website. Too much text is overwhelming – especially on a smartphone where you can’t see the end of it. We promise you don’t need a 5 page company history featured on your site.
Keep your content concise, to the point, and easy to digest by breaking it up with bullet points, whitespace, and headlines.
4. Buttons And Links Are Too Small
Thumbs and index fingers come in all shapes and sizes. If you have above-average sized fingers, you know how hard it can be to “tap” links on your smartphone. Buttons and links are where the magic happens on your site, directing users towards a desired goal, so they must be effective. If Bob is on your site attempting to “Schedule an Appointment” or “Add Product to Cart” and his finger can’t connect with the button, Bob will get frustrated and move on.
Make your buttons large, obvious, and spacious.
5. Not Showing The Most Important Content First
As noted above, large attention spans are hard to come by in the 21st century. If your user is not enticed by something of value upon first glance, they will get frustrated and leave your site. Users don’t view websites in the same way they would read a novel, expecting the climax towards the end. In fact, users don’t read sites at all — they scan them, hunting for value. If you’re an award-winning home builder, and the goal of your site is to have people request a quote, don’t hide that at the bottom of your home page.
Lead with important content, and make your call to action hard to miss.
6. Slow Loading Times
All of the advice listed above is useless if a user never makes it onto your site in the first place. 25% of web users abandon the site if it takes longer than 4 seconds to load. Additionally, slower load times lead to lower conversion rates. It is vital that your website load quickly. There are many tools out there that can help you analyze your site, report your load times, and suggest ways to increase speed.
Analyze your site’s speed to see how you’re doing.
Are you making one of these 6 mistakes on your website? If so, you’re losing customers by the second, allowing valuable revenue to slip right through your fingers. There’s no denying we live in a mobile world, with new devices coming out faster than we can keep up with. Make the necessary changes now, before it’s too late.