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What is Support?

Here at Engenius we take support very seriously. We have a support ticketing system available to you for submitting support requests. We do this in order to make sure that every request, no matter how basic or complex, is taken care of in the most timely manner possible. Your website service plan includes a specific amount of support credit as part of your recurring monthly cost. Therefore, any time you call in or send an email to support, we track that time and take this out of your support credit. Support is not an unlimited resource. Tracking our time allows us to see how long we have worked on certain tasks so we can find opportunities to serve you better. We’ve learned quickly that support is a valuable resource that sets us apart from many of our competitors. Therefore, we set out to make Engenius support as easy to use as possible, and providing this annual support allotment does just that.

How Does Support Work?

The most efficient and quickest way to submit a support ticket would be via email. We have a team that is constantly checking our support system. The support email address is [email protected].
You may also call our office directly, Monday through Friday, 8am – 5pm, at 864-977-1767

What Happens When I Run Out of my Support credit?

After receiving an email, we begin tracking time as soon as we begin the support task. However, if you are running low on your support credit we will notify you before we begin the task. If your project exceeds the amount of support credit you have left, we will invoice you with our hourly rate, starting at $125.00 / hour.

Questions About Other Services Engenius Offers?

If you have questions about services such as Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Marketing (SMM), Content Marketing or website performance, reach out to your account executive Rachel Cantrell – [email protected]. She will make sure that all of your digital marketing goals are being reached!

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